Refund policy
Return & Refund Policy
At House of Dora, we take great care in packing and delivering every order. If you face any issue with your purchase, please contact us and we will be happy to assist you.
Return Window
You may request a return within 7 days of receiving your order.
To be eligible for a return, the product must:
• Be unused and in its original condition
• Be in the original packaging
• Include all original labels and accessories
• Have a valid order confirmation or proof of purchase
Used or burned candles are not eligible for return.
How to Request a Return
To request a return, please email us at:
houseofdora13@gmail.com
Please include your:
• Order number
• Reason for return
• Photos or videos of the product, where applicable
Please do not send any product back without contacting us first. Returns sent without prior approval may not be accepted. Once your return is approved, we will provide return instructions.
Damaged, Defective or Incorrect Products
Please inspect your order as soon as you receive it.
If your product arrives damaged, defective or you receive the wrong item, contact us within 48 hours of delivery at houseofdora13@gmail.com.
Please share clear photos or an unboxing video showing the product and packaging so we can review the issue.
Once verified, we may offer a replacement or refund, depending on the situation. If we require the item to be returned for an approved claim, House of Dora will cover the return shipping costs.
Non-Returnable Items
We do not accept returns for:
• Used or burned candles
• Products damaged after delivery due to improper handling or storage
• Personalized or custom-made items
• Gift cards
• Clearance or final-sale products
• Items returned without original packaging
If an item arrives damaged, defective or incorrect, please contact us as described in the section above.
Exchanges
If you wish to exchange a product, please contact us first.
Once the return is approved and received, you may place a new order for the product you prefer.
Return Shipping
For eligible returns due to a change of mind, customers are responsible for return shipping costs.
If an item arrives damaged, defective or incorrect, House of Dora will cover return shipping costs when a return is required, after reviewing and approving the claim.
Please contact us before sending any item back so we can provide return instructions.
Refunds
Once we receive and inspect the returned item, we will inform you whether the refund has been approved.
If approved, the refund will be processed to your original payment method within 7–10 business days.
Please note that banks and payment providers may take additional time to reflect the refund in your account.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible.
Orders that have already been shipped cannot be cancelled and will be handled according to our return policy.
Contact Us
For any questions regarding returns, refunds or exchanges, please contact:
House of Dora
Email: houseofdora13@gmail.com